Message For Our Patients About The Care Quality Commission (CQC) Report
On Services at Sidley Medical Practice
Following a recent visit by the CQC, the GPs and staff at Sidley Medical Practice were disappointed that the CQC found the service provided to be below the expected standard.
As a Practice, patient care is our top priority. We are taking this report, and the issues raised by the CQC, extremely seriously and we are doing all we can to deliver the improvements needed as quickly as possible.
In the published report, the CQC rated the Practice as being good at providing caring services and responding to people’s needs. As part of the inspection process, the views of our patients were obtained and they said that they were treated with compassion, dignity and respect. The CQC saw that staff treated patients with kindness and respect and that the Practice had good facilities and was well equipped to treat patients and meet their needs.
The report, however, highlights a number of areas related to our processes, procedures and policies where improvement is required. We have already taken urgent steps to address these and to make sure we have all the right policies and processes in place to support your care.
Since the CQC inspection we have, amongst other things:
started a thorough review of Practice policies;
strengthened the measures in place around reporting issues or incidents;
reviewed and updated cleaning processes;
increased the frequency, and recording of, risk assessments, fire drills, equipment maintenance, etc.;
reviewed and updated the staff recruitment, induction and training processes, and
reviewed our management structure – the Practice will be appointing a new Practice Manager in due course to support improvements at the surgery.
Some of the issues highlighted in the CQC report will take longer to address but we have a plan in place, and the doctors and staff are committed to the work required to achieve the necessary improvements.
We will be keeping you updated about progress we are making in delivering improvements to our services. We always welcome feedback from our patients, both positive and negative, and would encourage you to let us know how we are doing and what you would like to see done better.
Who are the Care Quality Commission (CQC)? - The Care Quality Commission (CQC) is the independent regulator of health and care services in England and all GP Practices are subject to checks as part of their inspection process.
The surgery is rated as "Requiring Improvement" - what does this mean? - The CQC inspected the Practice on 23rd August 2016. The report on their findings was published on 11th January 2017 and it identifies some areas where we need to make improvements to the services we provide. We are committed to making these improvements for our patients, and have already started to address some of the issues identified.
The Practice will be re-inspected by the CQC within six months of the report’s publication date to review the actions we have taken and we are confident of making the necessary improvements for our patients within the required timescales.
Is the surgery closing? - No. The CQC report highlights some areas where we need to make improvements in order to deliver the best possible care and we are committed to making these improvements for our patients.