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Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

The Albert Road and Sidley Surgeries Patient Participation Group

Dear Patient,

The object for which The Albert Road and Sidley Surgeries Patient Participation Group (PPG) was established is to work in partnership with Sidley Medical Practice to promote health by fostering the highest possible standard of primary care through the medium of patient participation.

patient survey

The aim of the PPG is to act as both a route for all registered patients of Albert Road Surgery and Sidley Surgery and “critical friend” to the practice, helping us to understand what patients think about some of the issues that matters most to them and to assist in identifying solutions to problems, and the Practice to implement policies influenced by representative patient views.

The PPG may from time to time conduct patient surveys in conjunction with the Practice to form patient representative opinion on what matters most to patients and then work with the practice to try and make improvements where it is most needed (the surveys shall comprise circa 500 completed forms to characterise the practice demography)] The Patient survey forms will be made available to all patients from the surgery reception areas and the results will be published on this website.

The PPG meet on a quarterly basis. If you’re interested in joining the group or simply wish to raise an issue, then you can contact the PPG via the 'Contact Us' tab at the top of this page or write to the PPG c/o the Practice.

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